Refund Policy

1. Subscription plans — 7-day money-back

If you purchase a paid subscription plan, you may request a full refund of that plan fee within 7 (seven) days of your first purchase of that plan if you are not satisfied with the Service. To be eligible:

• the request must be made within 7 days of the initial charge for the plan; and
• the refund applies to your first purchase of a given plan, not to renewals.

The money-back guarantee does not cover WhatsApp conversation charges or other usage-based costs already consumed (see Section 2), which are non-refundable.

2. Wallet balance & messaging credits

Amounts you add to your prepaid wallet are used to pay Meta’s per-conversation charges for messages you send through the WhatsApp Business Platform.

• Consumed credits are non-refundable. Once a conversation charge has been incurred or a message has been sent, the corresponding amount cannot be refunded, as it is paid onward to Meta.
• Unused wallet balance may, at our discretion and subject to verification, be refunded upon account closure, less any applicable transaction fees, taxes and non-recoverable charges. Promotional or bonus credits are non-refundable and non-transferable.

3. Renewals

Subscription renewals are billed at the start of each billing cycle. To avoid being charged for the next cycle, cancel before your renewal date. Renewal charges are generally non-refundable except where required by law; if you believe a renewal was charged in error, contact us promptly and we will review it in good faith.

4. How to request a refund

To request a refund, email support@strold.in from the email address registered to your account with:

• your account / workspace name;
• the transaction ID or date and amount of the payment; and
• the reason for your request.

We aim to acknowledge refund requests within 3 business days and to process approved refunds within 7–14 business days. Refunds are issued to the original payment method. The time for the amount to reflect in your account depends on your bank or payment provider.

5. Exceptions

We may decline a refund where:

• the request falls outside the applicable window described above;
• the amount relates to consumed messaging/conversation charges paid to Meta;
• we detect fraud, abuse, chargeback misuse, or a violation of our Terms & Conditions; or
• a refund is not permitted by applicable law or by our payment provider.

6. Chargebacks

If you have a billing concern, please contact us first — we will work to resolve it fairly. Initiating a chargeback without contacting us may result in suspension of your account pending resolution.

7. Changes to this Policy

We may update this Refund Policy from time to time. The version posted on this page with the “Last updated” date above is the current policy. Changes apply to purchases made after they take effect.

8. Contact

Questions about refunds? Reach us at support@strold.in.